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SHIPPING POLICY

SHIPPING

 

Galeelux Retailers Pvt Ltd. ("we" and "us") is the operator of (www.galee.in). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

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GENERAL

 

We try to maintain accurate stock counts of all apparel’s and accessories on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size ( subject to availability), a different product of same or greater value or store credit of the billed amount.

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SHIPPING, ORDER AND DELIVERY INFORMATION

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  • All orders placed with Galee are shipped from our registered office in Kerala, India.

  • Galee offers international/ worldwide shipping on all apparel and accessories listed on our website. The international shipping is calculated as per the country the order is being placed from and an estimated amount is shown while checking out. The Customer shall be responsible for paying shipping charges or all international orders.

  • As soon as you place your order with Galee, you will receive a confirmation email. Orders are dispatched from our warehouse in Kochi, India and will reach you within 5-7 days of placing the order in case of domestic orders unless specified otherwise.

  •  As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.

  • If you need to change/edit your shipping details, please reach out to us at mail@galee.in . The details cannot be modified after the product has been shipped.

  • The customer must provide full and valid address and contact details. Galee can’t and won’t be held responsible for the loss of shipment due to incorrect address details. 

  • Deliveries by our delivery partners will take place on weekdays from Monday to Friday. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. We apologize for any delay caused due to Covid-19 restrictions and thank you for your patience. In such instances, we'll take steps to ensure shipment delays will be kept to a minimum.

  • All deliveries will be attempted 2 times, in case of the customer’s inability to receive the package the first time. The order is returned to Galee’s warehouse if the order isn’t received by the customer on the 2nd time and additional fees would be charged for further shipping attempts. Please email us at mail@galee.in in such cases.

  • Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. Galee will attempt to fast track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end.

  • In instances of receiving of a damaged-in-transit package, please write us a mail at mail@galee.in. Galee’s support team will work with you to give you a solution to the issue.
     

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