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RETURN AND REFUND POLICY

Galeelux Retailers Pvt Ltd. ("we" and "us") is the operator of www.galee.in  . By purchasing an item through this website you will be agreeing to the provisions mentioned below.

 

  • Galee has an return or exchange window of up to 15 days from the date of delivery of the product in cases of domestic orders and 30 days in case of international orders.

  • We will refund the total billed amount to the payment source within 3-4days.

  • Returns will be only covered by Galee in cases of any manufacturing defect / flaw in the product , wrong item delivered or package item received is damaged.

  • To return an order, email us at mail@galee.in 

  • The Galee Team shall analyse your request for a return. If it is approved, you will have to ship the product in the exact same conditions as when it was received. All extra accessories , items and tags must be intact and have to be returned.

  • The product must be returned in Galee’s packaging in which the item was originally received. You are required to pack the product in another protective courier bag or at-least thick 3-ply cardboard box and secure it with thick tape. This is to ensure that the products do not get damaged on return, for which you will be liable.

  • In case you have received a product that is incorrect or differs in size from what has been ordered due to an error on our part, we will replace it, subject to stock availability. If the correct product is not available, we will refund the total billed amount to the payment source. In all cases otherwise , the refund shall be processed in the form of store credit only.

  • We encourage all our customers to carefully review their orders and utilize our size guide to ensure the best fit. It is your responsibility to select the correct size when placing an order, and we are unable to accommodate exchanges or returns more than once.

  • Gift cards once purchased, will not be refunded. You can purchase the galee.in/gift-card

  • In case the product is damaged, please email us at mail@galee.in and our team will work with you to come to a solution.

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